We don't just fill seats. We build teams.
Our process is designed to ensure you're ready, your hire is right, and your team scales successfully. No cookie-cutter solutions—just honest partnership from day one.
Partnership,not transaction
Most BPOs will take anyone with a pulse and a credit card. We won't.
We've learned that successful outsourcing requires the right business readiness, the right cultural fit, and the right ongoing support. Our process reflects that—and it's why our customers stay with us for years, not months.
The Process
Is outsourcing right for you—right now?
We start with an honest conversation about where your business is at. Not every business is ready for outsourcing, and we'll tell you if we think you should wait or improve certain systems first.
We're looking at:
Your current admin workload (10+ hours/week is the sweet spot)
Systems and processes in place
Budget readiness ($1,500 – 3,000 / month minimum)
Your capacity to train and manage
If you're not ready, we'll tell you what needs to happen first. If you are, we move forward.
Finding the right fit
VA support works best when there's good alignment between your needs and what we provide.
Our discovery call is a two-way conversation—we'll discuss your practice, your admin challenges, and whether our VAs are the right solution. Sometimes we're not the best fit, and we're happy to say so.
No pressure, just an honest conversation about whether this makes sense for your business.
We find your people (not just "a person")
Based on your needs, we recruit and shortlist candidates from our Bataan and Iloilo operations. You'll review profiles through our proprietary platform—not just resumes, but real context about who these people are and what they bring.
Our Edge:
Regional positioning = better quality of life = more grateful, engaged candidates
Direct recruitment (not freelance marketplaces)
Pre-vetted for skills, English proficiency, and cultural fit
Guided service infused with insights
Based on our initial conversations and understanding of your specific needs, we'll recommend the most suitable selection path. We can either handle the entire selection process for you—interviewing and selecting the best candidate on your behalf—or present our top candidates for you to interview directly. Every business has unique requirements, and we adapt our approach accordingly.
If you choose to interview, we facilitate, provide feedback, and help you assess—but the decision is always yours. This is your team member, and they need to feel right to you. It's your business, your direction, and your choice—we're here to support you through whichever process works best for you.
Once your hire is selected, we handle all the paperwork, contracts, and compliance.
Training, tools, and getting them embedded
We don't just throw someone at you and disappear. We work with you to onboard your new team member into your systems, processes, and culture.
Your VA becomes a genuine extension of your business —not a distant contractor.
We're looking at:
Process documentation and training plans
Systems and processes in place
Regular check-ins during the first 30-60 days
Dedicated office environment (not work-from-home freelancers)
If you're not ready, we'll tell you what needs to happen first. If you are, we move forward.
Management, visibility, and scale
This is where most BPOs disappear. We don't.
You get:
Philippines-based management layer
Local leadership supporting your team daily
Technology platform
Real-time visibility into productivity, attendance, and communication
NZ/AU management oversight
We understand both sides of the partnership
Scalability on demand
When you're ready to grow, we make it seamless
