Everything you need to know before getting started

The sweet spot is when you're spending ten or more hours a week on administrative work that doesn't require you personally, you have at least some documented processes, and you have a budget of roughly $1,500 to $3,000 per month. If you're not there yet, we'll tell you and help you understand what needs to happen first.

Typically two to six weeks from your first conversation to having your team member onboarded and working. The timeline depends on your readiness, the complexity of the role, and our current talent availability.

That's what the first conversation is for. No commitment, no pressure. We'll talk through what outsourcing looks like for your type of business, what it costs, and whether it makes sense right now.

No. We operate on a monthly basis. We're confident enough in our service that we don't need to lock people in. Our retention speaks for itself: 89.29% across the entire operation.

Administrative tasks including documentation, data entry, and filing. Bookkeeping and financial admin. Customer service and communication. Booking management and scheduling. Social media management. Email management. Back end operations and reporting. For allied health practices: clinical admin including patient communication, Cliniko management, compliance documentation, and billing.

Employed by Yoonet. Our team members are full employees of an incorporated Philippine entity with proper employment contracts, leave entitlements, government mandated benefits, and all the protections that come with legitimate employment. This isn't a freelance marketplace.

Full Philippine labour law compliance including paid annual leave, sick leave, maternity and paternity leave, 13th month pay, SSS contributions, PhilHealth, and Pag-IBIG. Our people are properly looked after.

Philippine labour law applies. We handle all HR processes including performance management, due process requirements, and separation procedures. You're never dealing with employment law in a foreign jurisdiction.

Yoonet is an incorporated entity operating under Philippine law with a management structure spanning the Philippines and New Zealand. Your engagement is with Yoonet, not with an individual contractor. This gives you the compliance framework, the IP protections, and the operational guarantees that freelance arrangements can't provide.

From our secured office facility in Bataan, Philippines. No remote work is permitted for client-facing roles. This is a deliberate decision to protect your data and maintain a structured environment.

CCTV monitoring across all work areas, biometric access control at all entry points, disabled USB ports on all workstations, firewall protected network infrastructure, and dedicated workstations for each team member.

Two factor authentication is enforced on every client system. Network access is monitored and restricted. Team members can only access the systems and data relevant to their role. We regularly review access permissions and can provide audit trails on request.

Yes, and in many cases safer than with local staff working from home on personal devices. Our controlled office environment, monitored network, and physical security measures provide a level of data protection that most small businesses can't replicate locally.

The Philippine employee's wage plus a seat lease for their office space and infrastructure plus a management fee for the local and NZ/AU oversight. We give you a clear monthly figure with no hidden fees. What we quote is what you pay.

Monthly in advance via direct debit. Simple, predictable, and consistent.

If your team member works approved overtime, it's billed at the applicable Philippine labour law rate. You approve all overtime in advance, so there are no surprises.

Annual CPI adjustments may apply to reflect cost of living increases in the Philippines. We communicate these well in advance and they're typically modest. No surprise price hikes.

Australian dollars for Australian clients, New Zealand dollars for New Zealand clients.

However works best for you. Most clients use a combination of email, Slack or Teams, and video calls. Your VA works your business hours, so communication is live, not asynchronous.

You do, for the work itself. Our Philippines-based management team handles attendance, HR, workplace support, and operational oversight. You focus on directing the work. We handle everything else.

We manage all leave requests and can arrange backup coverage for extended absences. Your operations don't stop because someone needs a day off.

Absolutely. Many of our clients start with one VA and grow from there. When you're ready, we handle the recruitment, onboarding, and integration. The process is faster the second time because we already know your business.

We work hard to get the match right up front, but sometimes it doesn't work out. If that happens, we manage the replacement process, including the transition period. Our goal is a long-term, productive relationship.