Question 1

How do I know if my business is ready for outsourcing?

Accepted Answer

The sweet spot is when you're spending ten or more hours a week on administrative work that doesn't require you personally, you have at least some documented processes, and you have a budget of roughly $1,500 to $3,000 per month. If you're not there yet, we'll tell you and help you understand what needs to happen first.

Question 2

How long does it take to get someone started?

Accepted Answer

Typically two to six weeks from your first conversation to having your team member onboarded and working. The timeline depends on your readiness, the complexity of the role, and our current talent availability.

Question 3

What if I just want to explore the idea first?

Accepted Answer

That's what the first conversation is for. No commitment, no pressure. We'll talk through what outsourcing looks like for your type of business, what it costs, and whether it makes sense right now.

Question 4

Do I need to commit to a long term contract?

Accepted Answer

No. We operate on a monthly basis. We're confident enough in our service that we don't need to lock people in. Our retention speaks for itself: 89.29% across the entire operation.

Question 5

What kind of tasks can a VA handle?

Accepted Answer

Administrative tasks including documentation, data entry, and filing. Bookkeeping and financial admin. Customer service and communication. Booking management and scheduling. Social media management. Email management. Back end operations and reporting. For allied health practices: clinical admin including patient communication, Cliniko management, compliance documentation, and billing.

Question 6

Are the staff employed by Yoonet or are they freelancers?

Accepted Answer

Employed by Yoonet. Our team members are full employees of an incorporated Philippine entity with proper employment contracts, leave entitlements, government mandated benefits, and all the protections that come with legitimate employment. This isn't a freelance marketplace.

Question 7

What employment protections do your staff receive?

Accepted Answer

Full Philippine labour law compliance including paid annual leave, sick leave, maternity and paternity leave, 13th month pay, SSS contributions, PhilHealth, and Pag-IBIG. Our people are properly looked after.

Question 8

How does termination work?

Accepted Answer

Philippine labour law applies. We handle all HR processes including performance management, due process requirements, and separation procedures. You're never dealing with employment law in a foreign jurisdiction.

Question 9

What legal framework protects my business?

Accepted Answer

Yoonet is an incorporated entity operating under Philippine law with a management structure spanning the Philippines and New Zealand. Your engagement is with Yoonet, not with an individual contractor. This gives you the compliance framework, the IP protections, and the operational guarantees that freelance arrangements can't provide.

Question 10

Where does my team work?

Accepted Answer

From our secured office facility in Bataan, Philippines. No remote work is permitted for client-facing roles. This is a deliberate decision to protect your data and maintain a structured environment.

Question 11

What physical security measures are in place?

Accepted Answer

CCTV monitoring across all work areas, biometric access control at all entry points, disabled USB ports on all workstations, firewall protected network infrastructure, and dedicated workstations for each team member.

Question 12

How is my data protected?

Accepted Answer

Two factor authentication is enforced on every client system. Network access is monitored and restricted. Team members can only access the systems and data relevant to their role. We regularly review access permissions and can provide audit trails on request.

Question 13

Is my data safe with an offshore team?

Accepted Answer

Yes, and in many cases safer than with local staff working from home on personal devices. Our controlled office environment, monitored network, and physical security measures provide a level of data protection that most small businesses can't replicate locally.

Question 14

How does pricing work?

Accepted Answer

The Philippine employee's wage plus a seat lease for their office space and infrastructure plus a management fee for the local and NZ/AU oversight. We give you a clear monthly figure with no hidden fees. What we quote is what you pay.

Question 15

How am I billed?

Accepted Answer

Monthly in advance via direct debit. Simple, predictable, and consistent.

Question 16

What about overtime?

Accepted Answer

If your team member works approved overtime, it's billed at the applicable Philippine labour law rate. You approve all overtime in advance, so there are no surprises.

Question 17

Do prices increase over time?

Accepted Answer

Annual CPI adjustments may apply to reflect cost of living increases in the Philippines. We communicate these well in advance and they're typically modest. No surprise price hikes.

Question 18

What currency am I billed in?

Accepted Answer

Australian dollars for Australian clients, New Zealand dollars for New Zealand clients.

Question 19

How do I communicate with my VA?

Accepted Answer

However works best for you. Most clients use a combination of email, Slack or Teams, and video calls. Your VA works your business hours, so communication is live, not asynchronous.

Question 20

Who manages my VA day to day?

Accepted Answer

You do, for the work itself. Our Philippines-based management team handles attendance, HR, workplace support, and operational oversight. You focus on directing the work. We handle everything else.

Question 21

What happens if my VA is sick or on leave?

Accepted Answer

We manage all leave requests and can arrange backup coverage for extended absences. Your operations don't stop because someone needs a day off.

Question 22

Can I scale my team up over time?

Accepted Answer

Absolutely. Many of our clients start with one VA and grow from there. When you're ready, we handle the recruitment, onboarding, and integration. The process is faster the second time because we already know your business.

Question 23

What if the fit isn't right?

Accepted Answer

We work hard to get the match right up front, but sometimes it doesn't work out. If that happens, we manage the replacement process, including the transition period. Our goal is a long-term, productive relationship.

Everything you need to know before getting started

Getting started

Employment and compliance

Security and data

Billing and pricing

Working with your team

Still have questions?