Most requests are standard rate

Generally speaking, if a request involves the building, development or creation of something new (a page, a design, an integration) then it will be a non-standard request.
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The level of expertise required to perform the request determines if its complex or really complex.

Is there a minimum commitment?

No you can cancel at anytime!

Does unused credit accumulate each month?

Sure does, any value of your subscription that has not been used in the month accumulates and is available to you the following month.

What happens if I need more done but have used my monthly credit?

That's not a problem! Simply continue with your requests as normal. If you consume all of your available credit in any month, additional requests are simply charged at the applicable rate and automatically billed along with your subscription at the end of the month.

What happens to my unused credit if I want to leave?

Any outstanding credit on your account can be consumed on our services within 3 months of the date of cancelation. Any credit not used in this period will be forfeited. We do not offer cash refunds.

How many requests can I make in a month?

As many as you like technically but we do maintain a fair use policy which is pretty simple - we may choose not to accept an additional request from you until we have finalised the previous request received.

How do you handle confidentiality?

We take your confidentiality seriously. Please review and our privacy policy for the fine print. We are happy to enter non-disclosure agreements at your request and can provide a template agreement should you require one.

Please bear in mind that when you engage with us you are engaging services that are being performed outside of Australia. You should consider the appropriateness of such an arrangement in your particular circumstances before engaging with us.

Where can I find the fine print?

Right here

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