Practice admin · Allied health and medical
A virtual medical receptionist who
stays with your practice.
For Australian and New Zealand allied health and medical practices:
offshore practice admin support that answers like your own front desk,
knows Cliniko cold, and treats patient privacy as a clinical duty, not a clerical one.
The work
Everything a great front desk does, without the churn behind it.
Medical receptionist outsourcing only works if the person on the other end genuinely runs your admin, not just answers a phone. Your Yoonet team member manages appointments and recalls, chases unconfirmed bookings, handles patient messages and referrals, keeps your waitlist honest and your practitioners' days full. Practice admin support, done by someone who does it for your practice and no one else's.
Practices usually start with one person. Many add a second for billing and claims, or fold their books into an offshore bookkeeping team
with the same standard of care.
Systems
Cliniko fluent from day one.
Our practice admin people work in Cliniko every day: appointments, invoicing, recalls, letters, reports, and in the systems that surround it. If your practice runs on something else, they learn it before they touch your live data, not on it. And because AI now sits inside most practice software, they are trained to use it with judgement: drafting the recall message is the easy part; knowing which patient needs a phone call instead is the job.
Privacy
Patient privacy, treated like it is yours to lose.
Allied health admin outsourcing rises or falls on this question, so here is the plain answer. Patient data never leaves your practice software. Our people work inside your systems under your access controls, nothing is copied out, emailed around or stored offshore. Confidentiality agreements are in writing, privacy training is refreshed yearly, and access ends the day a role does.
The Australian Privacy Act reforms have sharpened what practices are accountable for, including work done overseas on their behalf. We build to that standard as the floor, not the ceiling, and we will happily walk your compliance questions through with you before you commit to anything.
Continuity of care admin
Your patients hear the same voice next year.
Patients notice when the front desk changes every three months. Recalls slip, regulars repeat their story, and your practitioners absorb the friction. Our team members stay: the same person who learned your practitioners' preferences in month one is still applying them in year three. Warm, clear, patient friendly English on every call and message, from someone who knows which of your patients like a reminder and which find three texts too many.
Fully managed option
Want it managed for you?
Yoonet is the team engine: we recruit, train and keep the people who run your practice admin. If you would rather hand over the whole function, with compliance, oversight and reporting handled as a service, Clinic Admin is our managed practice admin service for Australian allied health practices. Same team, same city, one more layer of management on top. We will tell you honestly which shape fits your practice.
And if your website and patient bookings need the same care, our offshore web and SEO teams look after clinic sites every day.
Straight answers
What practice owners ask us.
How do I hire a virtual assistant who knows Cliniko?
Through a provider that trains for it deliberately. Cliniko fluency is part of the role at Yoonet: our practice admin people work in it daily across bookings, waitlists, treatment notes, invoicing and recalls, and we have built apps published in the Cliniko ecosystem. You interview and choose your person, so you can test that fluency on the first call.
Can an offshore team member handle patient bookings and recalls?
Yes. Booking and waitlist management, appointment reminders, recall and review campaigns, and patient communication are the core of the role. Your team member works your practice hours, in your systems, under your access controls, so patients simply experience a consistent front desk.
Is offshore practice admin safe for patient privacy?
It is when the provider treats privacy as a clinical duty. Our people work only from our secured Balanga office: CCTV, biometric access, disabled USB ports and a firewall protected network, with two factor authentication on every practice system. Patient data stays in your systems; nothing is stored on our side.
What does a virtual medical receptionist cost?
Between AUD 1,500 and 3,000 a month, fully loaded, depending on experience and the scope of the role. That covers salary, all mandated Philippine benefits, the secured office, IT and the local team leadership. Compare that with AUD 65,000 or more a year all in for the equivalent local hire.
What if I want the admin managed for me, not just staffed?
That is our Clinic Admin service: practice admin people who arrive already trained in clinical workflows, with the management layer included. It suits practices that want the outcome without directing the day to day work themselves.
Does this work for podiatry, physio and other allied health clinics?
Yes. Around a third of everything Yoonet does is allied health practice support, across podiatry, physiotherapy, exercise physiology and similar clinics in Australia and New Zealand. The workflows differ less than people expect; the privacy posture and software fluency carry across.
Next step
Tell us what breaks when your receptionist resigns.
That answer usually tells us exactly where to start. One email, one form, a real reply from a real person.