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Yoonet

Legal

Privacy policy

We are Yoonet Pty Ltd ACN 162 414 744 ("we", "our", "us"). At Yoonet, your privacy is important to us. This Privacy Policy describes how we collect, manage, use and disclose personal information in accordance with the requirements of the Privacy Act 1988 (Cth) and in particular with the Australian Privacy Principles (APPs) under that Act.

1. What personal information we collect

We only collect information that is reasonably necessary for the proper performance of our activities or functions. On the occasions we require your personal information, we will ask you for it. That information will normally be collected when you seek to enquire about or purchase our products and services.

We may collect the following types of information from you:

  • Identity information: name, location, website address, date of birth, nationality, employment details and third party usernames;
  • Contact information: email address, social media profiles, telephone number, residential, business and postal addresses;
  • Behaviour information: habits, movements, trends, decisions, webpage views, online activity, associations, memberships, finances, purchases;
  • Internet data: Internet Protocol or "IP" address, referring website addresses, browser type, operating system, domain name, access times and other data typically collected by analytics services;
  • Business information: your business or project, if it is run in your personal capacity, including information on professional affiliations or services offered;
  • Other: any other information you may provide to us, such as information necessary to deliver our services and respond to your queries, details of services we have provided to you or you have enquired about, information provided in customer surveys, or information provided directly or indirectly through the use of our services.

2. How we collect your personal information

If you are a customer, potential customer or a user of our website or other digital tools, we will collect most of your personal information from you at the time you seek to make a purchase or enquire about our products and services. We will collect that information when you enter it into our website or provide it to us directly.

We may also collect personal information about you from time to time when we are providing our products or services to you.

We may collect your personal information indirectly via the use of cookies, which we may employ on our website. Cookies are digital files connected to your browser which can link back to online records you access. We may use cookies to monitor usage, enable user registration, facilitate customer and user enquiries or create a personal record of your visits to our website. You can delete cookies in your browser and change its settings to disable them altogether if you wish.

3. How we hold your personal information

When we hold your personal information, we take reasonable steps to protect it as required by the APPs, which include protecting it from misuse, interference and loss, unauthorised access, unauthorised modification or unauthorised disclosure.

We hold and store personal information using:

  • third party data storage services that professionally manage information technology infrastructure;
  • third party application providers, where we use an application for the purposes of our business;
  • devices operated by employees of our business; and
  • printed paper files.

We secure the personal information that we collect by:

  • using authentication credentials for each portion of the data storage infrastructure that we control, in accordance with best practice;
  • using specialised software to generate passwords that are less vulnerable to brute force attacks;
  • using specialised encryption software to store the passwords that we generate; and
  • ensuring that the third party providers holding data on our behalf are reputable vendors taking reasonable steps to secure the information.

4. Why we collect and use your personal information

We use, collect and hold your personal information to have a better understanding of your and your business's needs and to provide you with better service.

We also use, collect, hold and disclose your personal information in order to:

  • identify individuals for the purpose of providing our products and services;
  • communicate with you for the purpose of providing our products and services, including communications about our goods and services, marketing and promotions, and competitions, surveys and questionnaires;
  • provide our products and services to you; and
  • transact with you for the purpose of providing our products and services.

5. Why we may disclose your personal information

We may disclose your personal information for any of the purposes for which we collected it, and those purposes will be reasonably apparent when we collect it from you.

As part of our products and services, we may disclose personal information to companies that we work with to provide us with administration and data processing services in order to make our products and services more affordable for you.

We may also disclose your personal information if we are under a legal duty to do so, but will otherwise only disclose it as permitted under the APPs and the Privacy Act generally.

6. Disclosure of your personal information to overseas recipients

In the course of providing you with our products and services, it is likely that we will disclose your personal information to overseas recipients. Your personal information that we collect may be stored, processed and accessed in the Philippines, the United States and the United Kingdom.

By providing us with your personal information, you consent to the transfer of your personal information outside of Australia. We take all reasonable steps to ensure that your personal information will not be held, used or disclosed by the recipient inconsistently with the APPs.

7. Access to and correction of your personal information

We will allow you to access the personal information we hold about you to the extent required under the APPs and the Privacy Act. You will be entitled to access that information on most occasions. However, the APPs and the Act set out some exceptions that may apply. If we refuse you access for any of those reasons, we will let you know why at the time.

If you wish to obtain access to the personal information that we hold about you, contact us at hi@yoonet.io or 1/4 Margaret Street, Toowoomba QLD 4350. Once we have verified who you are, we will let you know what to do next. A fee may be involved for that access in certain circumstances, and we will generally respond to you within 30 days.

If personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you can ask us to correct it by contacting us as set out above. We will take reasonable steps to correct that information, generally within 30 to 60 days, and where we have disclosed inaccurate information to third parties, we will take reasonable steps to notify them of the correction unless it is impracticable or unlawful to do so.

8. Complaints process

If you wish to make a complaint about our handling of your personal information, you should first make that complaint to us in writing using the contact details set out above. You can also make complaints to the Office of the Australian Information Commissioner (OAIC).

When we receive your complaint, we will:

  • within 14 days of receipt, review the nature of the complaint and seek to verify your identity; and
  • if we determine that the complaint is a bona fide complaint, respond to you acknowledging it within 14 days, consider it on its merits, seek legal or other relevant advice if necessary, notify you of our progress if we have taken longer than 30 days, and respond to you on the merits as soon as possible, which we endeavour to do within 30 to 60 days of receipt.

If the complaint cannot be resolved via the above process, or you are unsatisfied with our response, you can submit your complaint to the OAIC for their consideration. You can submit a complaint to the OAIC at any time, but they will normally ask whether you first attempted to resolve the matter with us, which is why we recommend the steps above first.