Built by someone who needed this solution first

Ben Carter didn't set out to build a BPO. After more than a decade as an account manager, he could see that the digital shift was leaving small businesses behind, and he threw himself into helping them catch up. His web agency grew quickly, eventually launching over 600 websites across Australia and New Zealand. But the numbers never added up locally. The talent was hard to find, the costs were climbing, and a growing team built on local hires alone wasn't sustainable.

He had somewhere else in mind. His grandfather had served in the Philippines during the Second World War and spoke of the people there with genuine warmth for the rest of his life. With outsourcing just beginning to emerge as a real option for businesses his size, Ben looked there for solutions. He made plenty of mistakes early on, working through difficult hires and hard lessons before finding the right education and contacts to understand what it actually took to make offshoring work.

Then he found Honey. A regional girl like him, not from Manila but from the provinces, she brought the kind of work ethic, loyalty, and depth of relationship that Ben had been searching for. The second hire followed. Then another. He never looked back.

It wasn't until a client asked if he could find them someone to handle AutoCAD work that the outsourcing business properly began. That placement was a success, word spread, and what had started as one man's solution to a staffing problem became something much larger. Yoonet today employs nearly 100 people, has been involved in hundreds of hires across two countries, and still runs on the same principles Ben stumbled into all those years ago: find good people, treat them well, and the rest tends to follow.

Partnership

The partnership that runs Yoonet started long before the business existed. Ben Carter and Gavin Hodges played together on the Saint Albans under 8s soccer team in Christchurch. They went their separate ways, built their own careers, and reconnected years later through a shared belief in Filipino talent and what outsourcing could do for small businesses when done properly.

Gav brings the finance and legal rigour that keeps Yoonet's compliance framework rock solid. Ben brings the relationships, the operational vision, and the deep connection to the Philippines team. Together they cover the gaps that most founder led businesses struggle with: one who thinks about the people, one who makes sure the numbers work.

It's not a slick partnership story. It's two mates who trust each other enough to build a business together and challenge each other when it matters.

Our Locations

Manila is where most BPOs operate. It makes sense from a volume perspective, but it comes at a cost. Long commutes, high living expenses, and a revolving door of staff chasing marginally better offers. We've seen it from the inside and made a deliberate decision to go the other way.

Bataan is a regional centre where Yoonet people can afford a home, raise a family, and build a career without the grind that burns people out in the capital. The result is retention rates that the Manila BPO industry would struggle to match.

That's not a recruitment brochure line. It's the reason our clients' team members stick around long enough to become genuinely valuable.